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People Skills Still Matter for HR Managers

March 07, 2013 at 1:26 PM

It shouldn’t be a surprise to anyone that a good HR manager often has good people skills as well. While many outside the arena think that personnel office managing involves paperwork and HR software, it in fact often deals a majority of the time with people.

Many HR managers have learned that being able to effectively talk with people, read body behavior with emotional intelligence, and negotiate issues have produced tremendous benefits in HR work, both on a daily basis as well as long-term. Granted, solving problems all day long can wear the patience of even the best of people, but good people skills make the entire process a lot easier.

Among the critical skills to know, the following have the most influence on both HR work as well as people management:

  • Planning
  • Multi-tasking Management
  • Leadership
  • Organizing
  • Communication Skills

Planning helps an HR manager anticipate the workload long before it hits, whether it be dealing with people or the related paperwork. Being able to strategize early on before issues become problems is the hallmark of good management.

Multi-tasking is also a personal skill that comes with experience and developing time management. Smart managers learn that perfection is simply not possible. What does matter is meeting deadlines, producing deliverables and solving problems timely, even if they are not 100 percent perfect. Being able to keep multiple office personnel, programs and strategies going at the same time is simply expected from HR managers, more so the higher up they go in the organizational structure. So this valuable skill is critical for success.

Along with the skills above, leadership matters as well. HR managers can’t do everything themselves. The need staff and people to help them. Delegating responsibilities, tasks, and duties can be hard, however, if a person is not a good leader. Ideally, an HR manager wants to be able to motivate people to work and produce in ways they wouldn’t otherwise do on their own. Because HR deals with so many different issues daily, having multiple staff working as a team provides the needed resource that keeps the office going. An HR manager who can’t perform accordingly will soon fail in this regard.

Organizational skills matter as well in HR. As noted earlier, there is a side to HR that involves managing extensive amounts of documentation and personnel files, much of it legally required for a business that employees people.

Finally, the ability to communicate provides the glue that allows an HR manager to keep it all together. Without being able to effectively direct, lead, coach and explain, a manager won’t be able to do the above skills effectively. So confidence in speaking, writing, and presentation matter tremendously.



Tags: HR software keep personnel records
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